Alpine Animal Doctors Privacy Statement

Commitment to Privacy

At Kritaz Pty Ltd t/a Alpine Animal Doctors, we are dedicated to providing the highest standard of client and patient service. Compliance with various legislations necessitates the collection and accurate maintenance of certain personal information pertaining to our clients and patients.

Trust and Confidentiality

Quality veterinary healthcare requires a foundation of trust and confidentiality between our clinic and our clients. Aligned with our commitment to superior care, we have formulated a policy that protects client privacy and complies with privacy legislation. This policy is in accordance with the Privacy Amendment (Private Sector) Act 2000, and our practice adheres to the ten National Privacy Principles outlined in the Act.

Data Protection

We implement strict data storage policies to ensure that your personal information is safeguarded by security passwords and locked files. All staff members are thoroughly trained in the principles and significance of our privacy policy and have signed confidentiality agreements.

Privacy Policy Highlights

Our Privacy Policy will:
– Obtain your consent to collect information about you.
– Explain the reasons for collecting your personal information.
– Define and limit the personal information we may collect.
– Provide guidelines on how we can use your personal information.
– Outline how we will store, protect, and dispose of the personal information we collect.
– Establish a system for you to access any personal information we may hold.

Website Privacy

Most sections of our website [www.alpinevet.com.au](https://www.alpinevet.com.au) can be viewed without providing any personal information. However, for certain features or future customer support functionalities, you may be required to submit personally identifiable information such as your name, phone numbers, email address, a unique username and password, or sensitive information to aid in password recovery.

Non-Personal Information Collection

For each visitor to our website, we collect standardized non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the site, page access times, and referring website address. This statistical information is used internally solely for analyzing website visitor traffic and trends. You cannot be identified from this information.

Your Privacy Expectations

It is paramount that your expectations regarding the handling of your information are aligned with ours. Please feel free to discuss any concerns, questions, or complaints about privacy-related matters with a member of our staff or contact Dr. Rebekah Day in writing.

Requesting Our Privacy Policy

If you would like a copy of our privacy policy, you can contact us via email, or visit our hospital at 7047 Great Alpine Road, Porepunkah, Victoria 3740 to obtain a hard copy.

Additional Information

For more information about privacy legislation, please contact the Privacy Commissioner at 1300 363 992 or visit www.privacy.gov.au