Frequently Asked Questions (FAQ)

We provide comprehensive veterinary care, including wellness exams, vaccinations, dental cleanings, soft-tissue surgeries, X-rays, in-house bloodwork, orthopedics and many other services. We also offer emergency services, and parasite prevention (e.g., flea, tick, and heartworm control). Call us to discuss your pet’s specific needs!

We’re at 7047 Great Alpine Road, Porepunkah, VIC 3740. Plenty of parking is available out front—just look for our sign!

Sunday: Closed
Monday: 8:30 AM to 5:30 PM
Tuesday: 8:30 AM to 5:30 PM
Wednesday: CLOSED
Thursday: 8:30 AM to 5:30 PM
Friday: 8:30 AM to 5:30 PM
Saturday: 9:00 AM to 12:00 PM
After-hours emergencies are handled by our on-call vet—see “Emergencies” below.

Appointments are recommended for routine visits to minimize wait times. Emergencies are prioritized—walk-ins are welcome, but calling ahead to 03 5756 2444 helps us prepare.

We treat many types of patients. Dogs, cats, rabbits, guinea pigs, and many other small household pets. We are also able to treat livestock, Horses and other large animals. Please call to confirm as in rare cases, we may refer you to a specialist.

Call us at 03 5756 2444, email reception@alpinevet.com.au, or drop by in person. Online booking is coming soon—stay tuned!

Please give us 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may incur a small charge, though we’ll waive it for emergencies—just let us know.

Costs vary depending on the service and your pet’s needs. We’ll provide a detailed estimate before proceeding and can discuss options to suit your budget.

We accept cash, Visa, Mastercard, and EFTPOS. Sorry, no cheques or American Express. Payment is due at the time of service.

For larger treatments, we partner with Humm. Humm is a popular Australian buy now, pay later (BNPL) service that allows customers to make purchases in interest-free instalments. Ask our reception team for details when planning your pet’s care!

Bring your pet (leashed or in a carrier), current medications, vaccination records, and a list of any symptoms or questions. A favorite toy or treat can help them feel at ease too!

You’re welcome to stay for exams and consultations. For surgeries or X-rays, we’ll ask you to wait in our comfy reception area for safety and focus—we’ll update you promptly.

Please tell us when booking—So we can use calming techniques or even offer sedation if needed. we do our best to make their visit as stress free as possible and will always try to see them in a quiet/safe space. Please note that in certain cases muzzles may be required for safety of our vets and staff; we’ve got spares if you don’t have one.

Due to being a busy medical clinic, we don’t offer boarding or grooming.There are many local groomers and boarding kennels available in the area, all local and trusted!

Call 03 5756 2444 right away. During hours, we’ll see your pet ASAP. After hours, our on-call vet will assist—follow the voicemail instructions for urgent care.

Heavy bleeding, breathing issues, seizures, toxin ingestion (e.g., chocolate, rat bait), or major injuries (e.g., car accidents) are emergencies. If unsure, call us!

Yes, our on-call vet handles emergencies outside trading hours. Call 03 5756 2444 and listen for the emergency instructions.

Healthy adults need annual exams. Puppies, kittens, and seniors (over 7) should come every 6 months. We’ll customize a plan for your pet.

Dogs need C3/C5 (distemper, parvovirus, etc.) and rabies (if traveling). Cats need F3/F4 (cat flu, etc.). We’ll advise based on your pet’s lifestyle and VIC regulations.

Yes! We perform spays and neuters with pre-op checks and post-op care. Contact us at 03 5756 2444 to book.